Frequently Asked Questions
Everything you need to know about our curated luxury collections.
What is your standard shipping policy?
We offer complimentary standard shipping on all domestic orders over $500. For orders below this amount, a flat rate is applied at checkout. Most orders are processed and shipped within 1-2 business days.
How do I initiate a return or exchange?
Items in original, unworn condition with all tags attached may be returned within 14 days of delivery. To start a return, please visit our online portal or contact our concierge team for a prepaid shipping label.
Are the items listed online available in your physical boutique?
Yes, our online inventory reflects the current selection available at our Denver boutique. However, as some items are exclusive or limited production, we recommend calling ahead if you are looking for a specific piece.
Do you offer professional tailoring services?
We provide expert in-house tailoring for all full-price garments purchased at Lawrence Covell. For online orders, please contact us to discuss how we can facilitate alterations through our store.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via Apple Pay, Google Pay, and Shop Pay for your convenience.
How can I ensure I am ordering the correct size?
Since we carry various international designers, sizing can vary. We provide detailed size guides on each product page, but our stylists are available via phone or email to provide specific measurements and fit advice.